Returns for Credit
InterTest Inc. will only accept returns for credit in exceptional and justified cases. In such cases, returns must be pre-authorized and issued a return authorization number. A 20% restocking fee may be assessed to the transaction.
Credit is issued upon the return of product(s) depending upon age, condition, and value. In such case, InterTest, Inc. will determine a refund amount in accordance to the aforementioned conditions and the purchase price of the product sold. Products not returned to InterTest, Inc. cannot be refunded. Explicitly ordered custom products and applications may not be returned. The customer must bare shipping costs of returned products.
Returns for Repair or Service
In the event a product is damaged and needs repair it must be sent to the Service Department at the main office in Columbia, NJ. When shipping the product to InterTest, Inc. be certain to include the proper value for shipping insurance. Shipments returned without an RMA (Return Merchandise Authorization Number) will be refused or an administrative fee may be applied to the transaction.
Be prepared to provide the product number, serial number and a brief description of the problem or damage in order to obtain an RMA number.
Once a product is received by InterTest, Inc. it will be evaluated by one of our qualified technicians. The fee for any repair evaluation not sent in under warranty is $55 (USD). This cost is in addition to any other charges required. Prior to any repairs being completed a repair evaluation will be issued and payment must be arranged. Payment via credit card is preferred and will expedite the repair process.
Once payment is arranged the authorization to repair the product is given. Completed repairs will ship back to the customer using the pre-arranged shipping methods.